Orders and Returns

• I Have Received my Zea Order and the Products are Damaged, What Should I Do?

  Although we do our best to ensure all items are quality controlled prior to dispatch and are safe and protected during their journey to you, on the rare occasion an order may arrive with damaged or faulty products. If you have received damaged products, please email us at hello@zea.com.au and we...

• An Item is Incorrect/Missing from My Order

  While our team tries to be as careful as possible, sometimes errors do happen. If you receive your order and an item is either missing or incorrect, please reach out to our Customer Service Team at hello@zea.com.au and they will organise for your missing item to be shipped out to you.

• What Can I Do if My Order is Returned to Zea?

  In the event your order has been returned to us, we will investigate the reason and get back in contact with you with a solution. Please contact our Customer Service Team at hello@zea.com.au if you think you order has been returned to us.

• Can I Return Or Exchange My Purchased Items If I Change My Mind?

  We understand that shopping online can be tough sometimes! If you have purchased a product for a specific purpose or condition, such as our Kunzea Pain Relief Cream, and you are not seeing the results you were hoping for, we strongly suggest that you get in contact with our team via email hello@...

• Can I Update, Edit or Cancel My Order?

  Unfortunately,  we cannot update, edit or cancel any order once you have completed checkout and the order has been fulfilled. This is because we try and get orders out as quickly as possible and our warehouse team is very efficient. Please contact our Customer Service Team at hello@zea.com.au an...

• Can I Update My Delivery Address After I Place My Order?

  If this is the case, contact  our Customer Service Team  asap on 1300 736 894 or hello@zea.com.au and we will do our best to update it before your order is fulfilled. However, in most case we cannot change your delivery address after placing your order. This is because your order information is ...

• The Product I Want to Purchase is Out of Stock.

  Unfortunately, there will be times when a product is out of stock. We are always working to avoid having products out of stock and when there are to get them back in stock as soon as we can. If you would like to be notified when an item will be back in stock, you can add your email to our notifi...