Shipping and Payments

  • How much does delivery cost, and how long will it take?

    For all orders placed within Australia and New Zealand, we charge the following rates: $8.50 for all standard shipping $15.00 for all Express Shipping $25.00 for Priority Express Shipping + Premium Protection Priority Packing, Express Post, Insurance Included Standard Shipping is free for all o...

  • Do you ship orders internationally?

    Yes, we do ship internationally! We ship orders exclusively through Australia Post, which then transfers them to the receiving country's postal service for local delivery. Shipping is a flat rate of $15 AUD for standard shipping or Free for orders over $99 AUD. Express shipping is available at a...

  • When can I expect my order?

    Delivery times can change slightly depending on a couple of different factors. However, once an order is placed we strive to dispatch it within 24 hours on a business day. Standard Shipping takes between 5 - 10 business days and Express Shipping is 2 - 5 business days. Once you order is dispatch...

  • Where can I find my tracking number?

    You can find your tracking number in your Shipment Notification email that is sent once your order has been dispatched. You can click on this link to find out the status of your order, estimated date of delivery,  notifications of any delays and you can redirect your parcel if you needed. If you...

  • I haven't received my order. What should I do?

    Please check the tracking link that you should have received via email. If there is limited information there may just be a postal service or customs delay. You can also click the live chat icon in the bottom right hand corner of the website. Click the button “Find an Order” and enter the releva...

  • Can your packaging be recycled?

    Yes. 100% of the packaging material we use is either recyclable or compostable. The packing 'peanuts' and satchels can be put in your compost bin and everything else can go in the recycling bin! You can read more about our sustainability initiatives here: https://www.zea.com.au/pages/sustainabil...

  • What payment options are available?

    We have many different options for payment at our checkout. We accept: AMEX VISA MasterCard ShopPay PayPal AfterPay Zippay Klarna Google Pay Coinbase POLi Payments We have Express Payment Options, which are: PayPal Express GPay ShopPay All our payment options are available on the "Payment" page...

  • Can I place an order over the phone?

    Yes, you can place an order over the phone if you prefer. Please feel free to give our friendly Customer Service Team a call on 1300 736 894, and they will be happy to help. Our available hours are Monday to Friday, 9am - 5pm, Melbourne time. Please note that we can only accept credit/debit ca...